We're here to help you through the claims process. You're not just a policy number—we'll advocate for you.
Here's what happens after you file a claim.
If it's a car accident, move to a safe location if possible. For home emergencies, make sure everyone is out of danger. Call 911 if anyone is injured.
Take photos and videos of any damage before cleaning up or making repairs. Write down what happened while it's fresh. Get contact info from witnesses. For car accidents, exchange insurance information with other drivers.
Contact us or file directly with Allstate. The sooner you file, the sooner the process can begin. Have your policy number ready if possible, but don't worry—we can look it up.
An adjuster will be assigned to your claim. They'll contact you to assess the damage and discuss next steps. This might include getting repair estimates or scheduling an inspection.
Once the adjuster completes their assessment, you'll receive a settlement offer. We're here to help you understand it and make sure you're treated fairly.
Document damage before making any temporary repairs. Photos are your best evidence and help adjusters process claims faster.
Save receipts for any emergency repairs, hotel stays, or rental cars. These may be reimbursable depending on your coverage.
In a car accident, exchange information but don't admit fault—even if you think it was your mistake. Let the insurance companies sort it out.
Not sure if something is covered? Call us before assuming it isn't. You might be surprised what your policy includes.
Questions about your coverage? Review your car insurance or home insurance options. Check our FAQ for common questions, read customer reviews, or visit our offices in Waynesville or Sylva.
Get your free insurance quote in about 10 minutes. No pressure, no obligation—just honest numbers from a local agent.
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One of our team members will reach out within 24 hours to discuss your options.
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One of our team members will reach out within 24 hours to discuss your insurance options.
